FAQs |
Messages & Notifications
What are messages and notifications?How will I know when I have a message?
What is Waiting on Tradesman Responses?
What is Waiting on Builders Responses?
How can I find a message that I've actioned? Where has it gone?
What is the NEW JOB status message?
What is the WAITING ADDITION status message?
What is the ACCEPTED INTEREST status message?
What is the ADDED TO PROJECT status message?
Projects & Trades
How do I add a project to my account?How do I add a tradesman to my project?
How do I edit a project from my account?
How do I find a tradesman for my project?
How do I replace a tradesman that is currently on my project?
How do I find out who is currently working on a project?
How do I find out who is still needed on a project?
Privacy and my Information
Can people see financial information on my project?Can people see my profile?
What information can people see on my profile?
My Availability & Work
How do I tell people I'm available to work?How do I tell people I am unavailable to work?
How can I tell people I need work IMMEDIATELY?
What are messages and notifications? (back to top)
Messages are used to keep you up to date with what is happening online, in addition to emails and SMS messages. Messages allow you to be informed of what is happening but also to keep track of things that have happened previously. For example, if a builder locates a tradesman on the website and would like to request his services, they will send an email, at the same time a message will be placed in the tradesman’s inbox of his account. When this message is read or actioned, it is moved into read messages for future reference.
How will I know when I have a message? (back to top)When you login to your account, you are presented with three main options on the right of your screen. One of the options will read ‘Messages’ by default, however if you have unread items in your inbox, you will be presented with the orange button that will read ‘You have mail!’ instead.
What is Waiting on Tradesman Responses? (back to top)When a builder requests a tradesman's services, they are effectively notifying the tradesman of that project and then will wait to hear back from them. In order to keep track of those who have been notified of the project, they are added to the ‘Waiting on Tradesman Responses’ section of the messages area.
Here you can also search for similar tradesman by selecting the option ‘Find replacement’. Please note that clicking this option will automatically submit the search for you, using the information you supplied previously.
What is Waiting on Builders Responses? (back to top)When a Tradesman requests to view a builders project, the tradesman is effectively notifying the builder they are interested in the project, but would like to see the documentation first. Once they have notified the builder, they are waiting to hear back with regards to whether or not access to the documentation is granted. In order to keep track of those requests, they are added to the ‘Waiting on a Builder Responses’ section of the messages area.
Here you can find more projects of this kind and for the requested dates by selecting the option ‘Search again’
How can I find a message that I've actioned? Where has it gone? (back to top)In your messages area of your homepage, you are presented with any new messages that you haven't yet read. When you have read the messages, they will often require your interaction. For example;
Messages that notify you of someone's interest will require you to ‘accept’ or ‘decline’ their interest, once you have selected one of these options, they will be moved to the ‘Read messages’ area of your messages homepage. This can be located at the bottom of your messages the screen for a tradesman, or to the right of your messages screen for a builder.
What is the NEW JOB status message? (back to top)When a builder creates a job or searches for a tradesman, they have the opportunity to select the appropriate tradesman from a list and choose to notify them of the job. Notifying a tradesman gives them permission to view your project.
When a tradesman is notified, they will receive both an email and a message. These messages will be labeled NEW JOB, so the tradesman is aware that the message refers to a new project. The tradesman should read the project detail and select either ‘Accept’ or ‘Decline’.
At this point, the tradesman will be able to view your project documentation to get a better idea of the work involved.
What is the WAITING ADDITION status message? (back to top)When a tradesman accepts interest in a project, they are notifying the builder that they have read the documentation and project details and still happy to do the work.
Until the builder can see that the project has interest shown, and selects Add to project, the status of the message will be WAITING ADDITION. This status indicates that the builder has not yet seen and added the tradesman to the project.
What is the ACCEPTED INTEREST status message? (back to top)This displays for both a builder and a tradesman.
This message is displayed to a builder when a tradesman has seen a project and has shown interest, indicating they would like to work on the job. This indicates to the builder that the tradesman is waiting for a response from them and the builder should either select ‘Accept’ or ‘Decline’.
This message is displayed to the tradesman when a builder chooses to notify a tradesman that there is a project available and requires their services. This indicates to the tradesman that the builder is waiting for a response from them and the tradesman should either select ‘Accept’ or ‘Decline’.
What is the ADDED TO PROJECT status message? (back to top)This message indicates to a tradesman that they have been added to a project they have previously shown interest in. The option here is to ‘mark as read’ which will remove this notification from the New Messages area and place the project in the Projects area of the homepage.
Projects can be removed in the Project area of the homepage.
Projects & Trades
How do I add a project to my account? (back to top)Login to your account using your email address as a username.
On the right hand side of your homepage you will be presented with 3 options, ‘Messages’, ‘Projects’ and ‘My Profile’.
Click the green ‘Projects’ button, this will take you to your projects area, if you don’t have any projects you will be prompted to ‘Create new project’.
Click the ‘Create new project’ link to the right of the ‘My Projects’ heading, this will load a form for you to fill out.
Fill in the form provided, making sure you give all the relevant details and all fields are completed.
Please note: You must provide indication of the project starting date to enable the automated match to work correctly. If you are not sure of the starting date then don’t fear, these dates are not set in stone and can be updated and managed at a later date.
How do I add a tradesman to my project? (back to top)NOTE: If you haven’t yet created the project, then follow the instructions from the section ‘How do I add a project to my account?’ below.
If you have already added a project, but didn’t add the tradesman then, follow the section ‘How do I edit a project from my account? below’
Once your project page has loaded (by adding or editing a project - read above), navigate down to the section of the page labeled ‘Added Trades’ and select the button labeled ‘Add another trade’.
Fill in the trade fields, Trade Type, Trade, Desired rate per, Desired value, Dates and the budget assigned.
When these fields are complete, click the button ‘Add Trade’. This will then add your desired trade.
Be sure to then click the Submit button at the bottom of the screen when you have finished adding all your trades, this will then automatically match and find relevant tradesman.
How do I edit a project from my account? (back to top)Login to your account using your email address as a username.
On the right hand side of your homepage you will be presented with 3 options, ‘Messages’, ‘Projects’ and ‘My Profile’.
Click the green ‘Projects’ button, this will take you to your projects area, if you don’t have any projects you will be prompted to ‘Create new project’.
If you have projects in your account, you will be presented with a list of these projects. Click on the project name of the project you would like to edit.
Click the ‘Edit Project link to the right of the projects title (toward the top of the screen), this will load a form for you change.
When you have finished making the changes, click the ‘Submit’ button to save the project details, an email will then be sent to those on the job to notify them of the changes.
How do I find a tradesman for my project? (back to top)There are two ways of finding tradesman for your project.
The first option is to add your project to the system (visit your ‘project’ area of your homepage) and tell the system what trades you require. As you submit your project to be created, the system will search automatically and find the tradesman that are available and capable of doing the work. You can, at this point, select the tradesmen you would like to notify of this new project and this will allow them to view the project documentation. These people will also be added into your project as ‘waiting on a response’, this is so you can keep track of who you have told and who you are waiting on.
The second, you can click on your projects area from your homepage, then scroll to the bottom of the screen and use the ‘Find a Tradesman’ search tool. If you are looking for someone for a specific project, then they will need to be added to that project first.
How do I replace a tradesman that is currently on my project? (back to top)Login to your account using your email address as a username.
First remove the tradesman from your project by navigating to the projects overview page and scrolling down to the ‘On Project’ section. You can do this by clicking the ‘Projects’ button from your homepage, then selecting the project you need from the projects list. Scroll down to the bottom of that page to see the On Project section.
Select the ‘delete’ option next to the tradesman you would like to remove, this will then automatically notify the tradesman they have been removed.
Finally, Search for the tradesman you require by going to the ‘Find a Tradesman’ section located on your ‘Projects’ page. Fill in the form provided then choose a tradesman from the search results page.
How do I find out who is currently working on a project? (back to top)Login to your account using your email address as a username.
Navigate to your ‘Projects’ by clicking on the green Projects button from your homepage. From the projects list at the top of the page, select the project that you would like to see.
Scroll to the bottom of the project overview page to the heading labeled ‘On Project’, these are the tradesman that you have added to your project. Click the tradesman name to get their profile page. The profile page will contain their contact details, license information and their availability calendar.
How do I find out who is still needed on a project? (back to top)Login to your account using your email address as a username.
Navigate to your ‘Projects’ by clicking on the green Projects button to the right of your homepage. From the projects list at the top of the page, select the project that you would like to see. You will be taken to the project overview page.
Scroll down to the bottom of the project overview page to the heading labeled ‘On Project’, these are the tradesman that you have added to your project. Click the Tradesmans name for more information.
Privacy and my Information
Can people see financial information on my project? (back to top)No, others cannot see this detail.
The financial information is used to help match the appropriate people to your job and feed the Industry Rates averages table.
Can people see my profile? (back to top)Yes, if you have created an account online and posted yourself as available to work, then people can search and view your profile.
What information can people see on my profile? (back to top)People will be able to see most of your profile information, however they will not have your contact details unless you have interacted with them or they have downloaded your profile from the database.
My Availability & Work
How do I tell people I’m available to work? (back to top)Login to your account using your email address as a username.
You will be taken to your Homepage, here you can manage your Availability Calendar. If your calendar says your are Available (indicated by a clear or white background), then others when searching will be able to see you and view your profile and request you for work.
How do I tell people I am unavailable to work? (back to top)Login to your account using your email address as a username.
You will be taken to your Homepage, here you can manage your Availability Calendar. If your calendar says your are Unavailable (indicated by blue background), then others when searching will NOT be able to see you or view your profile.
How can I tell people I need work IMMEDIATELY? (back to top)Login to your account using your email address as a username.
You will be taken to your Homepage, here you can manage your Availability Calendar. If your calendar says your are Emergency Available (or ‘need work’ - indicated by an orange background), then others when searching will see you listed in front of others, and view your profile and request you for work.
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